blaq swan cosmetics is committed to delivering an exceptional customer experience. we encourage you to contact us through blalqswanonline.com with any questions or concerns before placing your order.

blaq swan cosmetics understands that you are eagerly awaiting the delivery of your order. please allow 24 business hours for your order to be processed, packed, and ready for the courier to pick your parcel up.

orders received on a saturday and sunday will be processed on the following monday.

delivery time estimates (working days)

2 – 5 business days nationwide.

please note that working days are from monday to friday and excluding public holidays.

please note the following:

no deliveries will be made to postal addresses or via the post office.

if you apply a discount code or redeem points at checkout and your cart total is less than R850 (orders over R850 qualify for free delivery), the delivery fee will be automatically calculated and added to your order. you will be responsible for the delivery cost.

delivery times are dependent on the courier. once the package has left our offices you will be notified with a tracking number where you will be able to track the status of your delivery.

if there does happen to be any complications with your order, please contact us via info@blaqswanonline.com and the team will resolve your problem and get your parcel back on track.