once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you of the status of your refund after inspecting the item. if your return is approved, we will initiate a refund to your credit card (or original method of payment).

-blaq swan cosmetics is not liable for any shipping costs incurred as a result of the exchange. if the product is damaged in transit, blaq swan cosmetics is not liable for any damages and an exchange cannot be processed.

• if a product has been used or opened, we cannot offer an exchange
• the shipping costs for the return will be for your account.
• the original shipping costs will not be refunded.
• please allow 2 to 3 working days to process the return.
• a return fee of R85,00 will be charged for all returns.

blaq swan cosmetics understands that sometimes it’s just not going to work and that’s ok, no hard feelings. we offer refunds for 30 days from the date of purchase, as displayed on the original invoice.

there are a few terms and conditions to take note of, so please read below if you believe you have received a damaged or defective item, or there has been a fulfilment error. please reach out on our contact form and our customer care team will be happy to assist. unfortunately, we do not offer refunds if you simply do not like the product.

in terms of exchanges, provided the product is unopened and not used we are able to offer an exchange. no returns or refunds will be processed if your order has visibly been used.

once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you of the status of your refund after inspecting the item.

if your return is approved, we will initiate a refund to your credit card (or original method of payment).

• once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you of the status of your refund after inspecting the item. if your return is approved, we will initiate a refund to your credit card (or original method of payment).
• blaq swan cosmetics is not liable for any shipping costs incurred as a result of the exchange. if the product is damaged in transit blaq swan cosmetics is not liable and an exchange cannot be processed. if a product has been used or opened, we cannot offer an exchange
• the shipping costs for the return will be for your account.
• the original shipping costs will not be refunded.
• please allow 2 to 3 working days to process the return.

a return fee of R85,00 will be charged for all returns.